Returns and Exchanges Policy

1. Return Eligibility:
To be eligible for a return or exchange, items must meet the following criteria:

  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
  • Timeframe: Returns and exchanges must be initiated within 30 days of the delivery date.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided.

2. Non-Returnable Items: Certain items are non-returnable or non-exchangeable, including:

  • Sale Items: Items purchased on clearance or sale.
  • Custom or Personalized Products: Items made to order or personalized.

3. How to Return an Item: To return an item, follow these steps:

  1. Contact Us: Email our customer service team at [email protected] to request a return authorization. Please include your order number, item details, and reason for the return.
  2. Receive Instructions: We will provide you with return instructions and a return shipping label if applicable.
  3. Package the Item: Pack the item securely in its original packaging.
  4. Ship the Item: Send the item back to us using the provided return label or shipping method.

4. Return Shipping Costs:

  • Domestic Returns: We offer paid return shipping for domestic returns. If the return is due to an error on our part (e.g., incorrect item or defect), we will cover the return shipping costs.
  • International Returns: Customers are responsible for return shipping costs on international orders. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.