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FAQs

Frequently Asked Questions

Are Your Products Authentic?

Yes, absolutely! All items sold in our dgoptics.com shop are 100% authentic, ensuring you receive genuine, high-quality eyewear.

Are Your Products New and in Original Manufacturer's Packaging?

Yes, all products sold by dgoptics.com are brand new and come in the original manufacturer's packaging, complete with case, cloth, card, and other applicable accessories.

How Long Does It Take to Process My Order?

Most orders are shipped within 2 business days. Delivery times vary based on the shipping method, with international orders potentially taking a few extra days. You will receive an order confirmation email upon placing your order, followed by another email with your tracking number once the order is shipped.

What Is Your Return Policy?

We offer free returns within 30 days for any defective non defective items you may receive. More info Click Here

Where you ship?

We can ship all around the world. Shipping Costs: Shipping costs are calculated based on the weight and size of your order, as well as the shipping method selected. Shipping costs will be displayed at checkout.

About

Explore Designer Luxury Eyewear at dgoptics.com. Our exclusive collection of premium Sunglasses, Eyeglasses, Glasses & Frames offers unmatched quality and style. Join the elite who appreciate the finer things. Elevate your look with our timeless elegance. Order today and embrace sophistication.

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Delivery & Return

Shipping Policy

1. Shipping Locations: We currently offer shipping to all addresses within USA.

2. Processing Time:

Orders are typically processed within 1-2 business days from the date of purchase. Orders placed after 02:00 pm or on weekends/holidays will be processed on the next business day.

3. Shipping Methods:

We offer the following shipping methods:

Note :- If you are shipping to a College or Apartment Building or any place where the mail is left outside for anyone to take it make sure to use a Signature Required shipping option.

Standard Shipping: USPS Ground Advantage Estimated delivery time 2-5 business days.
Expedited Shipping: USPS First-Class Mail Estimated delivery time 1-5 business days.

4. Shipping Costs: Shipping costs are calculated based on the weight and size of your order, as well as the shipping method selected. Shipping costs will be displayed at checkout.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

6. Delivery Issues: If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team at support@dgoptics.com. We will work with you to resolve the issue as quickly as possible.

7. Address Accuracy: Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Returns and Exchanges Policy

1. Return Eligibility:
To be eligible for a return or exchange, items must meet the following criteria:

Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
Timeframe: Returns and exchanges must be initiated within 30 days of the delivery date.
Proof of Purchase: A valid receipt or proof of purchase must be provided.

2. Non-Returnable Items: Certain items are non-returnable or non-exchangeable, including:

Sale Items: Items purchased on clearance or sale.
Custom or Personalized Products: Items made to order or personalized.

3. How to Return an Item: To return an item, follow these steps:

Contact Us: Email our customer service team at support@dgoptics.com to request a return authorization. Please include your order number, item details, and reason for the return.
Receive Instructions: We will provide you with return instructions and a return shipping label if applicable.
Package the Item: Pack the item securely in its original packaging.
Ship the Item: Send the item back to us using the provided return label or shipping method.

4. Return Shipping Costs:

Domestic Returns: We offer paid return shipping for domestic returns. If the return is due to an error on our part (e.g., incorrect item or defect), we will cover the return shipping costs.
International Returns: Customers are responsible for return shipping costs on international orders. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

International Shipping Policy

1. Shipping Locations: We currently offer international shipping to 160 Countries. If your country is not listed, please contact us at support@dgoptics.com. for further assistance.

2. Processing Time: Orders are generally processed within 2 business days from the date of purchase. Orders placed after 02:00 pm or on weekends/holidays will be processed on the next business day.

3. Shipping Methods: We offer the following international shipping methods:

Standard International Shipping: DHL, FedEx, UPS Estimated delivery time 10-15 business days.
Expedited International Shipping: DHL, FedEx, UPS Estimated delivery time 5-10 business days.

4. Shipping Costs: Shipping costs for international orders are calculated based on the weight, size of the package, and destination country. The shipping cost will be displayed at checkout. Please note that international shipping may incur additional fees such as customs duties and taxes, which are the responsibility of the recipient.

5. Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information on potential charges.

6. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

7. Delivery Issues: If you experience any issues with your international delivery, such as delays or missing packages, please contact our customer service team at support@dgoptics.com. We will assist you in resolving the issue.

8. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

9. Returns and Exchanges: For information about returns and exchanges for international orders, please refer to our Return Exchange Policy page. Note that return shipping costs for international orders are the responsibility of the customer.