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At dgoptics.com
, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not meet your expectations, and we want to ensure that the process of returning a product is as smooth and hassle-free as your shopping experience. Below, you will find our Return and Refund Policy, designed with our customers’ needs in mind.
Return Policy
30-Day Return Window: We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, we invite you to return the product in its original, unused condition, with all original packaging and accessories, for a full refund or exchange.
Condition of Returned Items: To be eligible for a return, items must be unused, undamaged, and accompanied by the original packaging. We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items: Please note that certain items may be considered final sale or non-returnable due to their nature. This includes limited edition items, sale items, and products that have been customized or personalized. Any exceptions will be clearly noted on the product page.
Refund Process
Initiating a Return: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. In such cases, dgoptics.com will not cover the return shipping costs.
Processing Returns: Upon receipt of your return, we will inspect the item(s) and process your refund or exchange as requested. Please allow up to 7 days for your return to be processed.
Refund Method: Refunds will be issued to the original method of payment. Please note that credit card refunds may take up to one billing cycle to appear on your statement.
Exchanges
- Subject to Availability: Exchanges are subject to the availability of the requested item. If the item is available, we will ship your exchange to you at no additional cost.
Customer Service
Our customer service team is here to help you with any questions or concerns regarding your return or refund. Please do not hesitate to reach out to us at support@dgoptics.com. We strive to ensure that your experience with dgoptics.com is nothing short of luxurious.
